Back-Office Development Training Program

Capital Bank is one of the leading banks in Jordan, they have undertaken a sustained effort in employee development to prepare them for the market challenges. Our customized program for back-office skills has empowered employees to seamlessly apply gained knowledge, enhancing both their professional and personal lives. The customization, aligned with the bank values and employee needs, was further supported by continuous assistance throughout the training program. Topics covered customer service, emotional intelligence, conflict resolution, problem-solving, work-life balance, and stress management.

Leadership program

Al-Nisr Al-Arabi, one of leading innovators in the local market’s insurance sector, embarked on an innovative journey for developing its leaders.
Al-Nisr came to us with the need to develop their team of Sales leaders. We have provided them with a training program after analysing current and desired state. The tailored program included the following topics:

• Team Spirit: Team development stages
• Strength-based leadership: Focusing on potentials in people.
• The power of Influencing: the 6 factors of changing behaviours

Call centre Handling difficult customers

Zain is a leading telecom company, approached us to enhance customer service skills. Talentology tailored the program to Zain’s values, policies, and industry insights, with pre-program discussions to identify gaps. Inspired by healthcare principles, the program successfully transformed the customer service and call center team’s approach to customers.

Future leaders Program

Fine Hygienic Company is a leader in the region with different investments and industries spanning several continents. They wanted to prepare their next level future leaders on how to become effective leader and practice practical leadership skills during their workday. We have designed the program over a period of 8 months to ensure space to practice every skill, with follow ups and evaluations for every attendee. The program was wrapped up with a final challenge for all attendee to go through different scenarios to apply the skills and evaluate their own level of improvement.

Excellence of fundamentals in customer service

Commercial Bank, a prominent name in Jordan’s financial sector, grappled with customer service issues. Our customized training program, “Excellence in Customer Service Fundamentals,” empowered their team with enhanced customer service skills. This transformation not only improved customer interactions but also enabled staff to effectively navigate personal and professional boundaries, leading to a more understanding and satisfied clientele.

Digital Promise hunt

In their quest to fulfil “Being a digital and caring employer,” Orange teamed up with Talentology. We crafted a thrilling “digital” treasure hunt. The result? A surge in engagement, shared priorities, digital fluency, commitment, and knowledge sharing. Employees understood how “digital” can be incorporated in every life aspect.

Business Management and Coaching

Action against hunger is an organization that works in Food Security and Livelihoods. Collaborating with Talentology in training of trainers in Small Business Management and Coaching project.
Talentology have developed and delivered a face-to-face training course to ACF staff, to equip them with the knowledge and skills required to deliver and facilitate training to beneficiaries on business establishment and management and provided them with regular coaching and mentoring. The training covered the following topics: Business modelling; Entrepreneurship; Market Analysis; Business Planning and Management; Financing Strategies & Funding Streams; and best practices for Business coaching and mentorship.

Umniah Certified Officers

Umniah telecom company, one of Jordanian prominent telecommunication companies in Jordan has requested a program to certify their potential future leaders on important skills that would lead to better performance.
Alongside the HR team, Talentology has designed a 4-month program to deliver different management and soft skills workshops. During this time other projects and challenge were asked from the participants to ensure knowledge is being transferred to their lives and job. Talentology followed carefully and evaluated each employee and at the end of the program, during the final ceremony, top performers were recognized and moved to the next development level.